ITIL® Foundation (Version 5)
Learn the shared language of digital product and service management, see how the ITIL framework fits together, and finish ready to take the ITIL (Version 5) Foundation exam.
- Accredited ITIL® training
- Exam voucher included
- Taught in English
The entry point to ITIL (Version 5)
Foundation is the first course in the scheme and the prerequisite for every other ITIL (Version 5) course.
One language for IT and product teams
ITIL (Version 5) brings IT management and digital product and service management into one lifecycle, so teams work from the same terms.
Exam included
Your exam voucher is part of the course and can be used within 12 months of finishing it.
At a glance
About the course
ITIL® Foundation (Version 5) is the mandatory first step in the ITIL (Version 5) certification scheme. It introduces the foundations of digital product and service management and gives your organisation a common language for good practice.
Digital change is reshaping how products and services are designed, delivered and improved. ITIL (Version 5) joins traditional IT management with digital product and service management in a single lifecycle. In this course you see how the guiding principles, models and core concepts work together to focus on value, outcomes and experience, and how organisations use them to improve performance, collaboration and the experience of their stakeholders.
What will you learn?
Digital product and service management
The key concepts behind managing digital products and services today.
Value co-creation
How value is created together with consumers and partners.
The product and service lifecycle
The ITIL lifecycle model and how each activity contributes to value.
The ITIL value system
How the parts of ITIL work together to turn demand into value.
The ITIL value chain
The activities an organisation combines to respond to demand.
The four dimensions
The four dimensions of product and service management and why all four matter.
ITIL management practices
What the management practices are and how they support everyday work.
The guiding principles
How to apply the ITIL guiding principles to real decisions.
Who should attend
Anyone working in an organisation that manages digital products, services, customer experience or end-to-end digital operations, including:
- ITSM and IT operations professionals
- Service managers and product managers
- Customer experience leaders
- Internal technical and digital delivery teams
- Enterprise leaders and transformation teams
- Managed service providers
- Anyone planning further ITIL (Version 5) certifications
Prerequisites
There is no formal prerequisite. Some familiarity with IT management, product management, service management or experience management is recommended.
The exam at a glance
What is included
Official Learner Workbook
PeopleCert’s ITIL (Version 5) Foundation workbook, with the syllabus, a quick reference guide and two sample exams.
Online training environment
Access to the PeopleCert ITIL (Version 5) Foundation online learning environment.
Official ITIL Foundation book
The digital edition of the official ITIL (Version 5) Foundation publication.
Exam voucher
Take the Foundation exam when you are ready, within 12 months of completing the course.
Already hold ITIL 4 Foundation?
You can move to ITIL (Version 5) with our shorter ITIL Foundation Bridge (Version 5) e-learning course instead.
Your trainer
Peter Krischel, accredited ITIL® trainer.
Language
This course is given in English with English courseware.