ITIL® Service (Version 5)
Learn to deliver resilient, high-performing digital services across the full lifecycle, from service relationships and service levels to reliability and improvement.
- Accredited ITIL® training
- Exam voucher included
- Taught in English
Resilient digital services
Structured guidance for service relationships, service levels, operational reliability and continual improvement.
From strategy to operations
Bridge strategic intent with operational excellence and drive continuous value co-creation.
Exam included
Your exam voucher is part of the course and can be used within 12 months of finishing it.
At a glance
About the course
This 3-day ITIL® Service (Version 5) course equips you to deliver resilient, high-performing digital services across the full lifecycle. It gives structured guidance for managing service relationships, service levels, operational reliability and continual improvement, for consistent performance and measurable customer outcomes.
You learn how to bridge strategic intent with operational excellence: navigating service relationships, managing risk and fostering cross-functional collaboration to drive continuous value co-creation.
What will you learn?
Service management concepts
The key concepts of digital product and service management, seen from a service perspective.
Resilient, adaptable services
Develop resilient, sustainable and adaptable services that respond effectively to change.
Value co-creation
How services enable the co-creation of value with customers, partners and stakeholders.
From intent to performance
How services connect strategic intent with consistent performance and value creation.
Experience-led design
Apply human-centred, experience-led design to improve how services are perceived and their quality.
Stakeholder alignment
Align services with real stakeholder needs for relevance, clarity and measurable outcomes.
Continual improvement
Use continual improvement and evidence-based decisions to increase value and reduce waste.
Practical governance
Governance that supports compliance, risk management and responsible innovation.
AI and automation
How AI and automation enhance service capability while keeping trust and accountability.
Who should attend
This course is for IT service management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services:
- IT service management practitioners
- People who manage the operation of digital products and services
- People responsible for the end-to-end delivery of IT-enabled products and services
Prerequisites
Any ITIL 4 certification, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). Exam results are only released with proof of completed training through an accredited training organisation or ITIL official eLearning.
What is included
Official Learner Workbook
PeopleCert’s ITIL® Service (Version 5) workbook, with the syllabus, a quick reference guide and two sample exams.
Online training environment
Access to the PeopleCert ITIL Service (Version 5) online training environment.
Official ITIL Service book
The digital edition of the official ITIL Service (Version 5) book.
Exam voucher
Take the ITIL Service exam within 12 months after completing the course.
Your trainer
Robert Edward Pinnington is your trainer for this course.
Language
This course is given in English with English courseware.