ITIL® Product (Version 5)
Learn to manage digital products as integrated value streams, aligning product capabilities, services and business outcomes across their full lifecycle.
- Accredited ITIL® training
- Exam voucher included
- Taught in English
Products as value streams
Manage digital products and services as one system, from product capabilities to business outcomes.
Ready for AI-driven work
Practical guidance for complex, AI-driven environments, including AI-enabled ways of working.
Exam included
Your exam voucher is part of the course and can be used within 12 months of finishing it.
At a glance
About the course
This 3-day ITIL® Product (Version 5) course shows you how to manage digital products as integrated value streams, aligning product capabilities, services and business outcomes across the full lifecycle, with practical guidance for complex, AI-driven environments.
You learn how to bridge product strategy with operational execution: navigating complex market dynamics, fostering cross-functional collaboration and driving continuous value realisation.
What will you learn?
Products and services as one system
How digital products provide capabilities, how digital services enable value, and how to manage both as one system.
Product value streams
Identify, map and improve value streams to optimise flow, reduce waste and achieve measurable outcomes.
Roadmaps and strategy
Align product roadmaps with strategy through structured discovery, prioritisation and evidence-based decisions.
Human-centred design
Apply design thinking to create user-centred, scalable, resilient and sustainable digital products.
Acquisition decisions
Make informed decisions on technology, talent and suppliers for scalability and long-term resilience.
Design into build
Integrate design into build activities with automation, testing, governance and technical debt management.
Product transitions
Run structured, risk-aware transitions with operational readiness and observability from day one.
Reliability and SRE
Apply SRE principles, observability, capacity and continuity planning, monitoring and automation.
AI-enabled ways of working
Integrate AI-enabled practices into product development and support.
Who should attend
This course is for IT service management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services:
- IT service management practitioners
- People who manage the operation of digital products and services
- People responsible for the end-to-end delivery of IT-enabled products and services
Prerequisites
Any ITIL 4 certification, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). Exam results are only released with proof of completed training through an accredited training organisation or ITIL official eLearning.
What is included
Official Learner Workbook
PeopleCert’s ITIL® Product (Version 5) workbook, with the syllabus, a quick reference guide and two sample exams.
Online training environment
Access to the PeopleCert ITIL Product (Version 5) online training environment.
Official ITIL Product book
The digital edition of the official ITIL Product (Version 5) book.
Exam voucher
Take the ITIL Product exam within 12 months after completing the course.
Booking for a group?
Prices are shown without VAT; VAT may be added depending on your location. After your booking we contact you with the final price. You can also buy course vouchers in advance and use them for any future course. Do you have a group of at least three participants? Ask us for a group discount.
Your trainer
Robert Edward Pinnington is your trainer for this course.
Language
This course is given in English with English courseware.