Overview
This 3-day ITIL® Service (Version 5) instructor-led virtual training equips you with the expertise to deliver resilient, high-performing digital services across the full lifecycle. It provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement, ensuring consistent performance, resilience, and measurable customer outcomes.
Throughout this comprehensive virtual program, participants will dive deep into modern digital service management, mastering how to seamlessly bridge strategic intent with operational excellence. As organizations face rapid transformations, this course equips you with the structured frameworks and modern competencies needed to navigate service relationships, manage risk, and foster cross-functional collaboration to drive continuous value co-creation.
What will you learn
- Understand the key concepts of digital product and service management and how they support value and performance from a service perspective.
- Discover how to develop resilient, sustainable, and adaptable services to respond effectively to change.
- Explore how services enable the co‑creation of value with customers, partners, and stakeholders across the lifecycle.
- Gain a clear understanding of how services connect strategic intent with consistent performance and value creation.
- Learn how to apply human‑centred, experience‑led design to improve the perception and quality of services.
- Explore how services align with real stakeholder needs to ensure relevance, clarity, and deliver measurable outcomes.
- Examine how to use continual improvement and evidence‑based decisions to increase value and reduce waste.
- Learn how practical governance supports compliance, risk management, and responsible innovation.
- Understand how AI and automation enhance service capability while maintaining trust and accountability.
Who should attend
The ITIL® (version 5) Service e-learning course is aimed at IT Service Management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services.
Prerequisites
- Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
- Training through an Accredited Training Organization or ITIL Official eLearning
- Exam results will not be released without proof of completion.
Training materials
- Peoplecert official ITIL5® Service Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL5 Service online training environment
- Peoplecert official ITIL5 Service Book (Digital Version)
- ITIL5® Service Exam Voucher to take the exam within 12 months after completing the course
Trainer
Language
- This course is given in English with English courseware.