BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:156@polychor-academy.com DTSTART;TZID=Europe/Berlin:20270118T090000 DTEND;TZID=Europe/Berlin:20270120T163000 DTSTAMP:20261101T190831Z URL:https://polychor-academy.com/events/itil-service-18200127/ SUMMARY:ITIL® Service EN (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px} Instructor-led virtual trainin g ITIL® Service EN (Version 5) Learn to deliver resilient\, high-per forming digital services across the full lifecycle\, from service relation ships and service levels to reliability and improvement. \n \n \n Accredited ITIL® training\n \n \n \n Exam voucher included\n \n \n \n Taught in English\n \n \n \n Book your place\n \n \n What you will learn\ n \n \n \n When [event ]#_EVENTDATES#_EVENTTIMES (#_EVENTTIMEZONE)[/event][event]#_EVENTADDTOCALE NDAR[/event] \n \n Price [event]#_EVENTPRICERANGECourse ma terials and exam voucher included[/event] \n Book your plac e\n \n \n Event type [event]#_EVENTCATEGORIES[/event] \n \n \n Resilient digital services \n \n \n Structured guidance for service relationships\, service leve ls\, operational reliability and continual improvement. \n \n \n From strategy to operations \n \n \n Bridge strategic intent with operational excellence and drive continuous value co-creation. \n \n \n Exam included \n \n \n Your exam voucher is part of the course and can be used within 12 months of finishing it. \n At a glance \n \n Format Live virtual classroom \n \n Lev el Builds on Foundation \n \n Exam Voucher includ ed \n \n Language English \n \n Trai ner Robert Edward Pinnington About the course This 3-day ITIL® S ervice (Version 5) course equips you to deliver resilient\, high-performin g digital services across the full lifecycle. It gives structured guidance for managing service relationships\, service levels\, operational reliabi lity and continual improvement\, for consistent performance and measurable customer outcomes.You learn how to bridge strategic intent with operation al excellence: navigating service relationships\, managing risk and foster ing cross-functional collaboration to drive continuous value co-creation. What will you learn? \n \n \n Service managem ent concepts \n \n \n The key concepts of digital pr oduct and service management\, seen from a service perspective. \n \n \n Resilient\, adaptable services \n \n \n Develop resilient\, sustainable and adaptable services that re spond effectively to change. \n \n \n Value co-cr eation \n \n \n How services enable the co-creation of value with customers\, partners and stakeholders. \n \n \n From intent to performance \n \n \n How services connect strategic intent with consistent performance and value c reation. \n \n \n Experience-led design \n \n \n Apply human-centred\, experience-led design to impro ve how services are perceived and their quality. \n \n \n Stakeholder alignment \n \n \n Align servic es with real stakeholder needs for relevance\, clarity and measurable outc omes. \n \n \n Continual improvement \n \n \n Use continual improvement and evidence-based decisions to increase value and reduce waste. \n \n \n Prac tical governance \n \n \n Governance that supports c ompliance\, risk management and responsible innovation. \n \n \n AI and automation \n \n \n How AI an d automation enhance service capability while keeping trust and accountabi lity. \n Who should attend This course is for IT service manage ment practitioners involved in managing the operation and end-to-end deliv ery of IT-enabled digital products and services: \n \n \n IT service management practitioners\n \n \n \n People who manage the operation of digital product s and services\n \n \n \n People respo nsible for the end-to-end delivery of IT-enabled products and services\n \n \n Prerequisites Any ITIL 4 certification\, ITIL Fou ndation (Version 5) or ITIL Foundation Bridge (Version 5). Exam results ar e only released with proof of completed training through an accredited tra ining organisation or ITIL official eLearning. What is included \n \n \n Official Learner Workbook \n \n \n PeopleCert’s ITIL® Service (Version 5) workbook\, with the s yllabus\, a quick reference guide and two sample exams. \n \n \n Online training environment \n \n \n Access to the PeopleCert ITIL Service (Version 5) online training environ ment. \n \n \n Official ITIL Service book \n \n \n The digital edition of the official ITIL Service ( Version 5) book. \n \n \n Exam voucher \n \n \n Take the ITIL Service exam within 12 months after com pleting the course. \n \n \n Your trainer \n \n \n Robert Edward Pinnington is your trainer for this course. \n \n Trainer profile on LinkedIn\n \n \n \n Language \n \n \n This co urse is given in English with English courseware. \n Ready to st art with ITIL® Service? Reserve your place in the booking form below. \n Book your place\n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Service-Version-5-small.png CATEGORIES:English,Europe,ITIL 5 EN,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:STANDARD DTSTART:20261025T020000 TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET END:STANDARD END:VTIMEZONE END:VCALENDAR