The term quality management has a specific meaning within many business sectors. This definition does seeks to ensure that an enterprise or product is consistent and this requires systems, processes, procedures and skilled people.
Quality Management can be considered to have four main components:
- Quality Planning
- Quality Control
- Quality Assurance
- Quality Improvement
Quality management is focused not only on product/service quality, but also the means to achieve and continuously improve it
Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.
Stakeholders in the project can have their own corporate quality management systems in their own corporate environments. If a project is to meet the needs of all these stakeholders the Project Quality Management System can be more detailed than the individual corporate quality management systems.