BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:647@polychor-academy.com DTSTART;TZID=Europe/Berlin:20270125T090000 DTEND;TZID=Europe/Berlin:20270127T163000 DTSTAMP:20261028T212900Z URL:https://polychor-academy.com/events/itilexperience-de-version-5/ SUMMARY:ITIL®Experience DE (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px} Instructor-led virtual trainin g ITIL® Experience DE (Version 5) Learn to embed human-centred and A I-aware design into digital products and services\, aligning trust\, perce ption and value across the lifecycle. \n \n \n Accredited ITIL® training\n \n \n \n Exam voucher included\n \n \n \n T aught in English\n \n \n \n Book your plac e\n \n \n What you will learn\n \n \n \n When [event]#_EVENTDATES#_EVEN TTIMES (#_EVENTTIMEZONE)[/event][event]#_EVENTADDTOCALENDAR[/event] \n \n Price [event]#_EVENTPRICERANGEExcluding VAT. Course materi als and exam voucher included[/event] \n Book your place\n \n \n Event type [event]#_EVENTCATEGORIES[/event] \n \n \n Human-centred experience \n \n \n Embed human-centred\, AI-aware design into digital products and se rvices across the lifecycle. \n \n \n Trust and p erception \n \n \n Understand how perception\, engag ement and emotional responses shape trust and long-term value co-creation. \n \n \n Exam included \n \n \n Your exam voucher is part of the course and can be used within 12 mo nths of finishing it. \n At a glance \n \n Form at Live virtual classroom \n \n Level Builds on F oundation \n \n Exam Voucher included \n \ n Language German \n \n Trainer Robert Edwa rd Pinnington About the course ITIL® Experience (Version 5) gives yo u the expertise to embed human-centred and AI-aware design into digital pr oducts and services\, so that trust\, perception and value stay aligned ac ross the lifecycle.You learn how customer perception\, engagement and emot ional responses shape long-term value co-creation\, and gain the framework s to navigate complex user journeys\, evaluate experience evidence and bui ld trusted relationships across all operational dimensions. What will yo u learn? \n \n \n How experience arises \n \n \n How anticipation\, perception and evaluation shape engagement\, trust and value co-creation over time. \n \n \n Journeys and moments \n \n \n How servi ce journeys\, experience moments and functional and relational interaction s emerge across the lifecycle. \n \n \n Evaluatin g experience evidence \n \n \n Apply criteria such a s trustworthiness and coherence to evaluate experience evidence. \n \n \n Digital experience \n \n \n Digital experience as feelings\, thoughts and bodily responses to digital products and services\, and why it matters. \n \n \n The four dimensions \n \n \n How each of the IT IL four dimensions of product and service management shapes and improves e xperience. \n \n \n Continual experience improvem ent \n \n \n The notice–interpret–hypothesize– experiment approach within the ITIL Continual Improvement Model. \n \n \n Roles and tensions \n \n \n The roles\, needs and tensions of users\, customers\, sponsors and provid ers in real journeys. \n \n \n Capturing experien ce \n \n \n Experience capture\, the experience doma ins\, and why metrics are hypotheses that reflect only part of the human e xperience. \n \n \n AI\, trust and ethics \n \n \n How AI affects trust and perception\, and how AI g overnance and digital ethics ensure responsible use. \n Who shou ld attend This course is for IT service management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital p roducts and services: \n \n \n IT service m anagement practitioners\n \n \n \n Peo ple who manage the operation of digital products and services\n \n \n \n People responsible for the end-to-end d elivery of IT-enabled products and services\n \n \n Pre requisites Any ITIL 4 certification\, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). Exam results are only released with proof of completed training through an accredited training organisation or ITIL official eLearning. What is included \n \n \n Official Learner Workbook \n \n \n PeopleCert’s I TIL® Experience (Version 5) workbook\, with the syllabus\, a quick refere nce guide and two sample exams. \n \n \n Online t raining environment \n \n \n Access to the PeopleCer t ITIL Experience (Version 5) online training environment. \n \ n \n Official ITIL Experience book \n \n \n The digital edition of the official ITIL Experience (Version 5) book . \n \n \n Exam voucher \n \n \n Take the ITIL Experience exam within 12 months after completing the course. \n Booking for a group? Prices are shown without VAT\; VAT may be added depending on your location. After your booking we contact you with the final price. You can also buy course vouchers in advance and use them for any future course. Do you have a group of at least three par ticipants? Ask us for a group discount. \n Ask about group prices\n \n \n \n Your trainer \n \n \n Robert Edward Pinnington is your trainer for this course. \n \n Trainer profile on LinkedIn\n \n \n \n Language \n \n \n This course is giv en in English with English courseware. \n Ready to start with IT IL® Experience? Reserve your place in the booking form below. \n Book your place\n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Experience-Version-5-small.png CATEGORIES:Europe,German,ITIL 5 DE,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:STANDARD DTSTART:20261025T020000 TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET END:STANDARD END:VTIMEZONE END:VCALENDAR