Overview
ITIL Transformation (Version 5) offers practical guidance for embedding, sustaining, and optimizing change across digital products and services. It equips you with the expertise to balance governance, execution, and continual learning, build resilience, and deliver measurable value in AI-driven environments.
Throughout this comprehensive virtual program, participants will dive deep into modern digital transformation management, mastering how to seamlessly bridge organizational governance with agile change execution. As organizations face rapid technological shifts and market transformations, this course equips you with the structured frameworks and strategic competencies needed to navigate complex environments, apply the ITIL Transformation Model, and drive sustainable value creation.
What will you learn
- Gain a clear understanding of the core concepts of transformation in the ITIL context, including how change, value, the ITIL Product and Service Lifecycle, and the ITIL Value System are all connected.
- Explore initiation, governance, and execution patterns and how they shape transformation scope, timing, and execution.
- Discover how to measure progress, evaluate outcomes, and embed continuous learning into the organization.
- Discover how to approach transformation across a range of contexts, including complex and chaotic environments.
- Gain an in-depth understanding of how governance supports transformation while enabling flexibility and value delivery.
- Explore how to apply approaches such as value stream mapping, Objectives and Key Results, and the ITIL Maturity Model to support transformation.
- Learn how to apply the ITIL Transformation Model, including its layers, stages, and steps across governance, positioning, execution, and learning.
- Learn how to manage and implement transformation initiatives across different scenarios.
- Deepen your understanding of the ITIL AI Capability Model and how AI governance supports transformation readiness and adaptive execution.
Who should attend
The ITIL® (version 5) Transformation e-learning course is aimed at IT Service Management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services.
Prerequisites
- Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
- Training through an Accredited Training Organization or ITIL Official eLearning
- Exam results will not be released without proof of completion.
Training materials
- Peoplecert official ITIL5® Transformation Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL5 Transformation online training environment
- Peoplecert official ITIL5 Transformation Book (Digital Version)
- ITIL5® Transformation Exam Voucher to take the exam within 12 months after completing the course
Trainer
Language
- This course is given in English with English courseware.
Price
- The price mentioned is without VAT.
- VAT may be added, depending on your location.
- We will contact you after receiving your booking to give you the final price.
- You can also buy course vouchers in advance and use these vouchers to buy any course in the future.
- Do you have a group of at least 3 participants? Ask use for a group discount !!