BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.10//EN BEGIN:VEVENT UID:526@polychor-academy.com DTSTART;TZID=Europe/Berlin:20270913T090000 DTEND;TZID=Europe/Berlin:20270915T163000 DTSTAMP:20261022T053402Z URL:https://polychor-academy.com/events/itil-service-version-5-4/ SUMMARY:ITIL® Service (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px} Instructor-led virtual trainin g ITIL® Service (Version 5) Learn to deliver resilient\, high-perfo rming digital services across the full lifecycle\, from service relationsh ips and service levels to reliability and improvement. \n \n \n Accredited ITIL® training\n \n \n \n Exam voucher included\n \n \n \n Taught in English\n \n \n \n Book your place\n \n \n What you will learn\n \n \n \n When [event]# _EVENTDATES#_EVENTTIMES (#_EVENTTIMEZONE)[/event][event]#_EVENTADDTOCALEND AR[/event] \n \n Price [event]#_EVENTPRICERANGECourse mate rials and exam voucher included[/event] \n Book your place\ n \n \n Event type [event]#_EVENTCATEGORIES[/event] \n \n \n Resilient digital services \n \n \n Structured guidance for service relationships\, service levels \, operational reliability and continual improvement. \n \n \n From strategy to operations \n \n \n B ridge strategic intent with operational excellence and drive continuous va lue co-creation. \n \n \n Exam included \n \n \n Your exam voucher is part of the course and can be u sed within 12 months of finishing it. \n At a glance \n \n Format Live virtual classroom \n \n Level Builds on Foundation \n \n Exam Voucher included \n \n Language English \n \n Traine r Robert Edward Pinnington About the course This 3-day ITIL® Ser vice (Version 5) course equips you to deliver resilient\, high-performing digital services across the full lifecycle. It gives structured guidance f or managing service relationships\, service levels\, operational reliabili ty and continual improvement\, for consistent performance and measurable c ustomer outcomes.You learn how to bridge strategic intent with operational excellence: navigating service relationships\, managing risk and fosterin g cross-functional collaboration to drive continuous value co-creation. What will you learn? \n \n \n Service managemen t concepts \n \n \n The key concepts of digital prod uct and service management\, seen from a service perspective. \n \n \n Resilient\, adaptable services \n \n \n Develop resilient\, sustainable and adaptable services that resp ond effectively to change. \n \n \n Value co-crea tion \n \n \n How services enable the co-creation of value with customers\, partners and stakeholders. \n \n \n From intent to performance \n \n \n How s ervices connect strategic intent with consistent performance and value cre ation. \n \n \n Experience-led design \n \n \n Apply human-centred\, experience-led design to improve how services are perceived and their quality. \n \n \n Stakeholder alignment \n \n \n Align services with real stakeholder needs for relevance\, clarity and measurable outcom es. \n \n \n Continual improvement \n \n \n Use continual improvement and evidence-based decisions to increase value and reduce waste. \n \n \n Practi cal governance \n \n \n Governance that supports com pliance\, risk management and responsible innovation. \n \n \n AI and automation \n \n \n How AI and automation enhance service capability while keeping trust and accountabili ty. \n Who should attend This course is for IT service manageme nt practitioners involved in managing the operation and end-to-end deliver y of IT-enabled digital products and services: \n \n \n IT service management practitioners\n \n \n \n People who manage the operation of digital products and services\n \n \n \n People respons ible for the end-to-end delivery of IT-enabled products and services\n \n \n Prerequisites Any ITIL 4 certification\, ITIL Found ation (Version 5) or ITIL Foundation Bridge (Version 5). Exam results are only released with proof of completed training through an accredited train ing organisation or ITIL official eLearning. What is included \n \n \n Official Learner Workbook \n \n \n PeopleCert’s ITIL® Service (Version 5) workbook\, with the syl labus\, a quick reference guide and two sample exams. \n \n \n Online training environment \n \n \n A ccess to the PeopleCert ITIL Service (Version 5) online training environme nt. \n \n \n Official ITIL Service book \n \n \n The digital edition of the official ITIL Service (Ve rsion 5) book. \n \n \n Exam voucher \n \n \n Take the ITIL Service exam within 12 months after compl eting the course. \n \n \n Your trainer \n \n \n Robert Edward Pinnington is your trainer for this co urse. \n \n Trainer profile on LinkedIn\n \n \n \n Language \n \n \n This cour se is given in English with English courseware. \n Ready to star t with ITIL® Service? Reserve your place in the booking form below. \n Book your place\n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Service-Version-5-small.png CATEGORIES:English,Europe,ITIL 5,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:DAYLIGHT DTSTART:20270328T030000 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR