BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:673@polychor-academy.com DTSTART;TZID=Europe/Berlin:20270426T090000 DTEND;TZID=Europe/Berlin:20270428T163000 DTSTAMP:20261101T191054Z URL:https://polychor-academy.com/events/itil-service-de-version-5-3/ SUMMARY:ITIL® Service DE (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px} Instructor-led virtual trainin g ITIL® Service DE (Version 5) Learn to deliver resilient\, high-per forming digital services across the full lifecycle\, from service relation ships and service levels to reliability and improvement. \n \n \n Accredited ITIL® training\n \n \n \n Exam voucher included\n \n \n \n Taught in German\n \n \n \n Book your place\n \n \n What you will learn\n \n \n \n When [event] #_EVENTDATES#_EVENTTIMES (#_EVENTTIMEZONE)[/event][event]#_EVENTADDTOCALEN DAR[/event] \n \n Price [event]#_EVENTPRICERANGECourse mat erials and exam voucher included[/event] \n Book your place \n \n \n Event type [event]#_EVENTCATEGORIES[/event] \ n \n \n Resilient digital services \n \n \n Structured guidance for service relationships\, service level s\, operational reliability and continual improvement. \n \n \n From strategy to operations \n \n \n Bridge strategic intent with operational excellence and drive continuous v alue co-creation. \n \n \n Exam included \n \n \n Your exam voucher is part of the course and can be used within 12 months of finishing it. \n At a glance \n \n Format Live virtual classroom \n \n Leve l Builds on Foundation \n \n Exam Voucher include d \n \n Language English \n \n Train er Robert Edward Pinnington About the course This 3-day ITIL® Se rvice (Version 5) course equips you to deliver resilient\, high-performing digital services across the full lifecycle. It gives structured guidance for managing service relationships\, service levels\, operational reliabil ity and continual improvement\, for consistent performance and measurable customer outcomes.You learn how to bridge strategic intent with operationa l excellence: navigating service relationships\, managing risk and fosteri ng cross-functional collaboration to drive continuous value co-creation. What will you learn? \n \n \n Service manageme nt concepts \n \n \n The key concepts of digital pro duct and service management\, seen from a service perspective. \n \n \n Resilient\, adaptable services \n \n \n Develop resilient\, sustainable and adaptable services that res pond effectively to change. \n \n \n Value co-cre ation \n \n \n How services enable the co-creation o f value with customers\, partners and stakeholders. \n \n \n From intent to performance \n \n \n How services connect strategic intent with consistent performance and value cr eation. \n \n \n Experience-led design \n \n \n Apply human-centred\, experience-led design to improv e how services are perceived and their quality. \n \n \ n Stakeholder alignment \n \n \n Align service s with real stakeholder needs for relevance\, clarity and measurable outco mes. \n \n \n Continual improvement \n \ n \n Use continual improvement and evidence-based decisions t o increase value and reduce waste. \n \n \n Pract ical governance \n \n \n Governance that supports co mpliance\, risk management and responsible innovation. \n \n \n AI and automation \n \n \n How AI and automation enhance service capability while keeping trust and accountabil ity. \n Who should attend This course is for IT service managem ent practitioners involved in managing the operation and end-to-end delive ry of IT-enabled digital products and services: \n \n \n IT service management practitioners\n \n \n \n People who manage the operation of digital products and services\n \n \n \n People respon sible for the end-to-end delivery of IT-enabled products and services\n \n \n Prerequisites Any ITIL 4 certification\, ITIL Foun dation (Version 5) or ITIL Foundation Bridge (Version 5). Exam results are only released with proof of completed training through an accredited trai ning organisation or ITIL official eLearning. What is included \n \n \n Official Learner Workbook \n \n \n PeopleCert’s ITIL® Service (Version 5) workbook\, with the sy llabus\, a quick reference guide and two sample exams. \n \n \n Online training environment \n \n \n Access to the PeopleCert ITIL Service (Version 5) online training environm ent. \n \n \n Official ITIL Service book \n \n \n The digital edition of the official ITIL Service (V ersion 5) book. \n \n \n Exam voucher \n \n \n Take the ITIL Service exam within 12 months after comp leting the course. \n \n \n Your trainer \n \n \n Robert Edward Pinnington is your trainer for this c ourse. \n \n Trainer profile on LinkedIn\n \n \n \n Language \n \n \n This cou rse is given in German with German courseware. \n Ready to start with ITIL® Service? Reserve your place in the booking form below. \n Book your place\n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Service-Version-5-small.png CATEGORIES:Europe,German,ITIL 5 DE,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:DAYLIGHT DTSTART:20270328T030000 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR