BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.12//EN BEGIN:VEVENT UID:187@polychor-academy.com DTSTART;TZID=Europe/Berlin:20261130T090000 DTEND;TZID=Europe/Berlin:20261202T163000 DTSTAMP:20261029T193129Z URL:https://polychor-academy.com/events/itil-service-30021226/ SUMMARY:ITIL® Service EN (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px}\n\nInstructor-led virtual training \nITIL® Service (Version 5)\nLearn to deliver resilient\, high-performing digital services across the full lifecycle\, from service relationships a nd service levels to reliability and improvement.\n\n \nAccredited ITIL® training\n \nExam voucher included\n \nTaught in English\n\n\nBook your place\n\n\nWhat you will learn\n\n\n\nWhen [event]#_EVENTDATES#_EVENTTIME S (#_EVENTTIMEZONE)[/event][event]#_EVENTADDTOCALENDAR[/event]\n\nPrice [e vent]#_EVENTPRICERANGECourse materials and exam voucher included[/event] \ nBook your place\n\n\nEvent type [event]#_EVENTCATEGORIES[/event]\nResilie nt digital services\nStructured guidance for service relationships\, servi ce levels\, operational reliability and continual improvement.\n\n \;\ nFrom strategy to operations\nBridge strategic intent with operational exc ellence and drive continuous value co-creation.\n\n \;\nExam included\ nYour exam voucher is part of the course and can be used within 12 months of finishing it.\nAt a glance\nFormat Live virtual classroom\n\nLevel Buil ds on Foundation\n\nExam Voucher included\n\nLanguage English\n\nTrainer R obert Edward Pinnington\nAbout the course\nThis 3-day ITIL® Service (Vers ion 5) course equips you to deliver resilient\, high-performing digital se rvices across the full lifecycle. It gives structured guidance for managin g service relationships\, service levels\, operational reliability and con tinual improvement\, for consistent performance and measurable customer ou tcomes.\n\nYou learn how to bridge strategic intent with operational excel lence: navigating service relationships\, managing risk and fostering cros s-functional collaboration to drive continuous value co-creation.\nWhat wi ll you learn?\n \;\nService management concepts\nThe key concepts of d igital product and service management\, seen from a service perspective.\n \n \;\nResilient\, adaptable services\nDevelop resilient\, sustainable and adaptable services that respond effectively to change.\n\n \;\nVa lue co-creation\nHow services enable the co-creation of value with custome rs\, partners and stakeholders.\n\n \;\nFrom intent to performance\nHo w services connect strategic intent with consistent performance and value creation.\n\n \;\nExperience-led design\nApply human-centred\, experie nce-led design to improve how services are perceived and their quality.\n\ n \;\nStakeholder alignment\nAlign services with real stakeholder need s for relevance\, clarity and measurable outcomes.\n\n \;\nContinual i mprovement\nUse continual improvement and evidence-based decisions to incr ease value and reduce waste.\n\n \;\nPractical governance\nGovernance that supports compliance\, risk management and responsible innovation.\n\n  \;\nAI and automation\nHow AI and automation enhance service capabili ty while keeping trust and accountability.\nWho should attend\nThis course is for IT service management practitioners involved in managing the opera tion and end-to-end delivery of IT-enabled digital products and services:\ n\n \nIT service management practitioners\n \nPeople who manage the oper ation of digital products and services\n \nPeople responsible for the end -to-end delivery of IT-enabled products and services\n\nPrerequisites\nAny ITIL 4 certification\, ITIL Foundation (Version 5) or ITIL Foundation Bri dge (Version 5). Exam results are only released with proof of completed tr aining through an accredited training organisation or ITIL official eLearn ing.\nWhat is included\n \;\nOfficial Learner Workbook\nPeopleCert’s ITIL® Service (Version 5) workbook\, with the syllabus\, a quick referen ce guide and two sample exams.\n\n \;\nOnline training environment\nAc cess to the PeopleCert ITIL Service (Version 5) online training environmen t.\n\n \;\nOfficial ITIL Service book\nThe digital edition of the offi cial ITIL Service (Version 5) book.\n\n \;\nExam voucher\nTake the ITI L Service exam within 12 months after completing the course.\n\n \;\nY our trainer\nRobert Edward Pinnington is your trainer for this course.\n\n \nTrainer profile on LinkedIn\n\nLanguage\nThis course is given in English with English courseware.\nReady to start with ITIL® Service?\nReserve yo ur place in the booking form below.\n\nBook your place\n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Service-Version-5-small.png CATEGORIES:English,Europe,ITIL 5 EN,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:STANDARD DTSTART:20261025T020000 TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET END:STANDARD END:VTIMEZONE END:VCALENDAR