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UID:156@polychor-academy.com
DTSTART;TZID=Europe/Berlin:20270117T090000
DTEND;TZID=Europe/Berlin:20270119T163000
DTSTAMP:20260917T071335Z
URL:https://polychor-academy.com/events/itil-service-17190127/
SUMMARY:ITIL® Service (version 5)
DESCRIPTION:Overview\nThis 3-day ITIL® Service (Version 5) instructor-led 
 virtual training equips you with the expertise to deliver resilient\, high
 -performing digital services across the full lifecycle. It provides struct
 ured guidance for managing service relationships\, service levels\, operat
 ional reliability\, and continual improvement\, ensuring consistent perfor
 mance\, resilience\, and measurable customer outcomes.\nThroughout this co
 mprehensive virtual program\, participants will dive deep into modern digi
 tal service management\, mastering how to seamlessly bridge strategic inte
 nt with operational excellence. As organizations face rapid transformation
 s\, this course equips you with the structured frameworks and modern compe
 tencies needed to navigate service relationships\, manage risk\, and foste
 r cross-functional collaboration to drive continuous value co-creation.\n\
 nWhat will you learn\n\n 	Understand the key concepts of digital product a
 nd service management and how they support value and performance from a se
 rvice perspective.\n 	Discover how to develop resilient\, sustainable\, an
 d adaptable services to respond effectively to change.\n 	Explore how serv
 ices enable the co‑creation of value with customers\, partners\, and sta
 keholders across the lifecycle.\n 	Gain a clear understanding of how servi
 ces connect strategic intent with consistent performance and value creatio
 n.\n 	Learn how to apply human‑centred\, experience‑led design to impr
 ove the perception and quality of services.\n 	Explore how services align 
 with real stakeholder needs to ensure relevance\, clarity\, and deliver me
 asurable outcomes.\n 	Examine how to use continual improvement and evidenc
 e‑based decisions to increase value and reduce waste.\n 	Learn how pract
 ical governance supports compliance\, risk management\, and responsible in
 novation.\n 	Understand how AI and automation enhance service capability w
 hile maintaining trust and accountability.\n\nWho should attend\nThe ITIL
 ® (version 5) Service e-learning course is aimed at IT Service Management
  practitioners involved in managing the operation and end-to-end delivery 
 of IT-enabled digital products and services.\nPrerequisites\n\n 	Any ITIL 
 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (
 Version 5)\n 	Training through an Accredited Training Organization or ITIL
  Official eLearning\n 	Exam results will not be released without proof of 
 completion.\n\nTraining materials\n\n 	Peoplecert official ITIL5® Service
  Learner Workbook (including Syllabus\, Quick Reference Guide and two Samp
 le Exams)\n 	Peoplecert ITIL5 Service online training environment\n 	Peopl
 ecert official ITIL5 Service Book (Digital Version)\n 	ITIL5® Service Exa
 m Voucher to take the exam within 12 months after completing the course\n\
 nTrainer\n\n 	Robert Edward Pinnington\n\nLanguage\n\n 	This course is giv
 en in English with English courseware.\n
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CATEGORIES:English,ITIL 5,Robert Edward Pinnington
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