Overview
This 3-day ITIL® Product (Version 5) instructor-led virtual training course enables you to manage digital products as integrated value streams, aligning product capabilities, services, and business outcomes across their full lifecycle. Leverage this valuable practical guidance to excel in complex, AI-driven environments and advance your professional career.
Throughout this comprehensive virtual program, participants will dive deep into modern digital service management, mastering how to seamlessly bridge product strategy with operational execution. As organizations face rapid transformations, this course equips you with the structured frameworks and modern competencies needed to navigate complex market dynamics, foster cross-functional collaboration, and drive continuous value realization.
What will you learn
- Gain a clear understanding of how digital products provide capabilities and digital services enable value realization. Explore how to effectively manage both as a single and unified system.
- Learn how to identify, map, and improve product value streams to optimize flow, reduce waste, and achieve measurable outcomes.
- Find out how to align product roadmaps with organizational strategy through structured discovery, prioritization, and evidence-based decision-making.
- Discover how to apply design thinking and human-centred design principles to create user-centered, scalable, resilient, usable, and sustainable digital products.
- Learn to make informed acquisition decisions across technology, talent, and suppliers to ensure scalability and long-term resilience.
- Explore how to integrate design into build activities with automation, testing, governance, and technical debt management.
- Analyze how to execute structured, risk-aware product transitions with operational readiness and observability embedded from day one.
- Discover how to apply Site Reliability Engineering (SRE) principles, observability, capacity and continuity planning, monitoring, performance management, and automation to ensure reliability, availability, and resilience.
- Integrate AI-enabled ways of working and practices into product development and support.
Who should attend
The ITIL® (version 5) Product e-learning course is aimed at IT Service Management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services.
Prerequisites
- Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
- Training through an Accredited Training Organization or ITIL Official eLearning
- Exam results will not be released without proof of completion.
Training materials
- Peoplecert official ITIL5® Product Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL5 Product online training environment
- Peoplecert official ITIL5 Product Book (Digital Version)
- ITIL5® Product Exam Voucher to take the exam within 12 months after completing the course
Trainer
Language
- This course is given in English with English courseware.
Price
- The price mentioned is without VAT.
- VAT may be added, depending on your location.
- We will contact you after receiving your booking to give you the final price.
- You can also buy course vouchers in advance and use these vouchers to buy any course in the future.
- Do you have a group of at least 3 participants? Ask use for a group discount !!