BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.2//EN BEGIN:VEVENT UID:135@polychor-academy.com DTSTART;TZID=Europe/Bucharest:20260928T000000 DTEND;TZID=Europe/Bucharest:20260930T000000 DTSTAMP:20260823T104616Z URL:https://polychor-academy.com/events/itil-foundation-version-5-2/ SUMMARY:ITIL® Foundation (version 5) DESCRIPTION:This ITIL® Foundation (Version 5) instructor based virtual tra ining course is the first course in the ITIL (Version 5) certification sch eme and is a prerequisite for all other ITIL courses. This course provides the key concepts of digital product and service management and establishe s a common language for effective practice across organizations.\n\nDigita l technology and digital transformation have\, and are\, causing a fundame ntal shift in how organizations create value. This shift goes beyond moder nizing IT to changing how products and services are designed\, delivered\, and continually improved. ITIL (Version 5) represents an evolution from t raditional IT management to digital product and service management and uni fies these approaches into a single lifecycle.\n\nITIL Foundation (Version 5) provides an overview of the ITIL framework\, including its guiding pri nciples\, core models\, and fundamental concepts\, and explains how these elements support a focus on value\, outcomes\, and experience.\n\nThis 3-d ay certification course enables learners to understand how value is co-cre ated through the effective management of products and services\, and how o rganizations apply ITIL guidance to improve performance\, collaboration\, outcomes\, and experience. It also provides learners with insights into ho w they can improve their work and the work of their organization with ITIL guidance.\n\nWho should attend\n\nITIL Foundation (Version 5) training is essential for individuals working in organizations committed to managing digital products\, services\, customer experience\, and end-to-end digital operations. This includes ITSM and IT operations professionals\, service managers\, product managers\, CX leaders\, internal technical teams\, digi tal delivery teams\, enterprise leaders and transformation teams\, and man aged service providers. This course is also mandatory for individuals plan ning on certifying in advanced ITIL framework classes.\n\nPrerequisites\n\ nFamiliarity with some aspects of IT management\, product management\, ser vice management\, or experience management is recommended.\n\nCourse objec tives\n\n Key concepts of digital product and service management\n How v alue is co-created with consumers and partners\n The ITIL product and ser vice lifecycle model\n The ITIL value system\n The ITIL value chain\n T he four dimensions of Product and Service Management\n The ITIL Managemen t Practices\n The ITIL guiding principles\n\nTraining materials\n\n Peop lecert official ITIL5® Foundation Learner Workbook (including Syllabus\, Quick Reference Guide and two Sample Exams)\n Peoplecert ITIL5 Foundation online training environment\n Peoplecert official ITIL5 Foundation Book (Digital Version)\n ITIL5® Foundation Exam Voucher to take the exam with in 12 months after completing the course\n\nOutline: ITIL Version 5 Founda tion\n\n\nModule 1: Key Concepts of Digital Product and Service Management \n\n Product and service management\n Service offerings\n Value co-crea tion\n Key ITIL Concepts &\; Definitions\n\n\nModule 2: Service Relati onships\n\n Value co-creation\n Service relationships\n\nModule 3: The I TIL Value System (ITIL VS)\n\n Components of the ITIL Value System\n Exp lain the ITIL Value System (ITIL VS) and its purpose in enabling value co- creation through products and services.\n\nModule 4: Governance\n\n Defin e governance and its role in directing and controlling an organization\n Explain the enabling nature and the activities of governance\n\nModule 5: The ITIL Guiding Principles\n\n Value co-creation: Explain how feedback c ontributes to value co-creation\n Explain the ITIL Guiding Principles\n Explain how the ITIL Guiding Principles should be applied in different con texts\n Describe how the ITIL Guiding Principles interact to support effe ctive decision-making and continual improvement.\n\nModule 6: Value Chain and ITIL Management Practices\n\n Introduction to ITIL Product and Servic e Lifecycle\n Purpose and Scope of ITIL Product and Service Lifecycle act ivities\n Value chain\n Management practices\n\nModule 7: Value Streams: Mapping and Management\n\n Key concepts of value stream mapping and mana gement\n Application of value streams\n Purpose of value stream mapping and management\n Understand the relationship between digital value stream mapping and value stream management.\n\nModule 8: Continual improvement\n \n The ITIL Continual Improvement Model\n Understand the steps of the IT IL Continual Improvement Model\n Describe continual improvement within th e ITIL Value System and its role in the organization\n\nModule 9: The Four Dimensions of Product and Service Management\n\n Introduction to the ITI L Four Dimensions of Product and Service Management\n Internal factors an d External factors\n Introduction to AI\n ITIL AI Governance\n\nModule 1 0: ITIL and other frameworks integration\n\n ITIL and DevOps\n ITIL and PRINCE2\n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Foundation-Version-5-vertical@3x.png CATEGORIES:ITIL 5 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Bucharest X-LIC-LOCATION:Europe/Bucharest BEGIN:DAYLIGHT DTSTART:20260329T040000 TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR