Overview
The ITIL® Foundation (Version 5) instructor-led virtual training course serves as the mandatory entry point into the ITIL (Version 5) certification scheme, acting as a crucial prerequisite for all subsequent ITIL courses. This comprehensive training program introduces the foundational concepts of digital product and service management while establishing a standardized, common language to drive effective practices across modern organizations.
Rapid digital technology advancements and ongoing digital transformations are driving a fundamental shift in how organizations conceptualize and create value. This evolution extends far beyond simple IT modernization, reshaping how digital products and services are designed, delivered, and continually enhanced over time. ITIL (Version 5) bridges traditional IT management with modern digital product and service management, seamlessly unifying these methodologies into a single, cohesive lifecycle.
Throughout the curriculum, ITIL Foundation (Version 5) delivers a thorough overview of the entire ITIL framework—highlighting its guiding principles, core models, and foundational concepts—while demonstrating how these elements work together to prioritize value, business outcomes, and exceptional experiences.
This 3-day certification course empowers learners to understand how value is actively co-created through the optimized management of products and services. Participants will discover how organizations apply practical ITIL guidance to elevate performance, boost team collaboration, improve project outcomes, and refine the overall stakeholder experience, ultimately providing actionable insights to enhance both individual workflows and broader organizational success.
Who should attend
ITIL Foundation (Version 5) training is essential for individuals working in organizations committed to managing digital products, services, customer experience, and end-to-end digital operations. This includes ITSM and IT operations professionals, service managers, product managers, CX leaders, internal technical teams, digital delivery teams, enterprise leaders and transformation teams, and managed service providers. This course is also mandatory for individuals planning on certifying in advanced ITIL framework classes.
Prerequisites
Familiarity with some aspects of IT management, product management, service management, or experience management is recommended.
Course objectives
- Key concepts of digital product and service management
- How value is co-created with consumers and partners
- The ITIL product and service lifecycle model
- The ITIL value system
- The ITIL value chain
- The four dimensions of Product and Service Management
- The ITIL Management Practices
- The ITIL guiding principles
Training materials
- Peoplecert official ITIL5® Foundation Learner Workbook (including Syllabus, Quick Reference Guide and two Sample Exams)
- Peoplecert ITIL5 Foundation online training environment
- Peoplecert official ITIL5 Foundation Book (Digital Version)
- ITIL5® Foundation Exam Voucher to take the exam within 12 months after completing the course
Trainer
Language
- This course is given in English with English courseware.