BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.8//EN BEGIN:VEVENT UID:425@polychor-academy.com DTSTART;TZID=Europe/Berlin:20270125T090000 DTEND;TZID=Europe/Berlin:20270127T163000 DTSTAMP:20261017T121302Z URL:https://polychor-academy.com/events/itil-experience-version-5/ SUMMARY:ITIL® Experience (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px}\n\nInstructor-led virtual training \nITIL® Experience (Version 5)\nLearn to embed human-centred and AI-aware design into digital products and services\, aligning trust\, perception a nd value across the lifecycle.\n\n \nAccredited ITIL® training\n \nExam voucher included\n \nTaught in English\n\n\nBook your place\n\n\nWhat yo u will learn\n\n\n\nWhen [event]#_EVENTDATES#_EVENTTIMES (#_EVENTTIMEZONE) [/event][event]#_EVENTADDTOCALENDAR[/event]\n\nPrice [event]#_EVENTPRICERA NGEExcluding VAT. Course materials and exam voucher included[/event] \nBoo k your place\n\n\nEvent type [event]#_EVENTCATEGORIES[/event]\nHuman-centr ed experience\nEmbed human-centred\, AI-aware design into digital products and services across the lifecycle.\n\n \;\nTrust and perception\nUnde rstand how perception\, engagement and emotional responses shape trust and long-term value co-creation.\n\n \;\nExam included\nYour exam voucher is part of the course and can be used within 12 months of finishing it.\n At a glance\nFormat Live virtual classroom\n\nLevel Builds on Foundation\n \nExam Voucher included\n\nLanguage English\n\nTrainer Robert Edward Pinni ngton\nAbout the course\nITIL® Experience (Version 5) gives you the exper tise to embed human-centred and AI-aware design into digital products and services\, so that trust\, perception and value stay aligned across the li fecycle.\n\nYou learn how customer perception\, engagement and emotional r esponses shape long-term value co-creation\, and gain the frameworks to na vigate complex user journeys\, evaluate experience evidence and build trus ted relationships across all operational dimensions.\nWhat will you learn? \n \;\nHow experience arises\nHow anticipation\, perception and evalua tion shape engagement\, trust and value co-creation over time.\n\n \;\ nJourneys and moments\nHow service journeys\, experience moments and funct ional and relational interactions emerge across the lifecycle.\n\n \;\ nEvaluating experience evidence\nApply criteria such as trustworthiness an d coherence to evaluate experience evidence.\n\n \;\nDigital experienc e\nDigital experience as feelings\, thoughts and bodily responses to digit al products and services\, and why it matters.\n\n \;\nThe four dimens ions\nHow each of the ITIL four dimensions of product and service manageme nt shapes and improves experience.\n\n \;\nContinual experience improv ement\nThe notice–interpret–hypothesize–experiment approach within t he ITIL Continual Improvement Model.\n\n \;\nRoles and tensions\nThe r oles\, needs and tensions of users\, customers\, sponsors and providers in real journeys.\n\n \;\nCapturing experience\nExperience capture\, the experience domains\, and why metrics are hypotheses that reflect only par t of the human experience.\n\n \;\nAI\, trust and ethics\nHow AI affec ts trust and perception\, and how AI governance and digital ethics ensure responsible use.\nWho should attend\nThis course is for IT service managem ent practitioners involved in managing the operation and end-to-end delive ry of IT-enabled digital products and services:\n\n \nIT service manageme nt practitioners\n \nPeople who manage the operation of digital products and services\n \nPeople responsible for the end-to-end delivery of IT-ena bled products and services\n\nPrerequisites\nAny ITIL 4 certification\, IT IL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). Exam resu lts are only released with proof of completed training through an accredit ed training organisation or ITIL official eLearning.\nWhat is included\n&n bsp\;\nOfficial Learner Workbook\nPeopleCert’s ITIL® Experience (Versio n 5) workbook\, with the syllabus\, a quick reference guide and two sample exams.\n\n \;\nOnline training environment\nAccess to the PeopleCert ITIL Experience (Version 5) online training environment.\n\n \;\nOffic ial ITIL Experience book\nThe digital edition of the official ITIL Experie nce (Version 5) book.\n\n \;\nExam voucher\nTake the ITIL Experience e xam within 12 months after completing the course.\nBooking for a group?\nP rices are shown without VAT\; VAT may be added depending on your location. After your booking we contact you with the final price. You can also buy course vouchers in advance and use them for any future course. Do you have a group of at least three participants? Ask us for a group discount.\n\n\ nAsk about group prices\n\nYour trainer\nRobert Edward Pinnington is your trainer for this course.\n\n\nTrainer profile on LinkedIn\n\nLanguage\nThi s course is given in English with English courseware.\nReady to start with ITIL® Experience?\nReserve your place in the booking form below.\n\nBook your place\n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Experience-Version-5-small.png CATEGORIES:English,Europe,ITIL 5,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:STANDARD DTSTART:20261025T020000 TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET END:STANDARD END:VTIMEZONE END:VCALENDAR