BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.10//EN BEGIN:VEVENT UID:531@polychor-academy.com DTSTART;TZID=Europe/Berlin:20270920T090000 DTEND;TZID=Europe/Berlin:20270922T163000 DTSTAMP:20261022T054113Z URL:https://polychor-academy.com/events/itil-experience-version-5-5/ SUMMARY:ITIL® Experience (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px} Instructor-led virtual trainin g ITIL® Experience (Version 5) Learn to embed human-centred and AI-a ware design into digital products and services\, aligning trust\, percepti on and value across the lifecycle. \n \n \n Accredited ITIL® training\n \n \n \n Exam voucher included\n \n \n \n Taug ht in English\n \n \n \n Book your place\n \n \n What you will learn\n \n \n \n When [event]#_EVENTDATES#_EVENTTI MES (#_EVENTTIMEZONE)[/event][event]#_EVENTADDTOCALENDAR[/event] \n \n Price [event]#_EVENTPRICERANGEExcluding VAT. Course materials and exam voucher included[/event] \n Book your place\n \n \n Event type [event]#_EVENTCATEGORIES[/event] \n \n \n Human-centred experience \n \n \n Embed human-centred\, AI-aware design into digital products and servi ces across the lifecycle. \n \n \n Trust and perc eption \n \n \n Understand how perception\, engageme nt and emotional responses shape trust and long-term value co-creation. \n \n \n Exam included \n \n \n Your exam voucher is part of the course and can be used within 12 month s of finishing it. \n At a glance \n \n Format Live virtual classroom \n \n Level Builds on Foun dation \n \n Exam Voucher included \n \n Language English \n \n Trainer Robert Edward Pinnington About the course ITIL® Experience (Version 5) gives you the expertise to embed human-centred and AI-aware design into digital prod ucts and services\, so that trust\, perception and value stay aligned acro ss the lifecycle.You learn how customer perception\, engagement and emotio nal responses shape long-term value co-creation\, and gain the frameworks to navigate complex user journeys\, evaluate experience evidence and build trusted relationships across all operational dimensions. What will you learn? \n \n \n How experience arises \n \n \n How anticipation\, perception and evaluation shape e ngagement\, trust and value co-creation over time. \n \n \n Journeys and moments \n \n \n How service journeys\, experience moments and functional and relational interactions emerge across the lifecycle. \n \n \n Evaluating experience evidence \n \n \n Apply criteria such as trustworthiness and coherence to evaluate experience evidence. \n \n \n Digital experience \n \n \n D igital experience as feelings\, thoughts and bodily responses to digital p roducts and services\, and why it matters. \n \n \n The four dimensions \n \n \n How each of the ITIL four dimensions of product and service management shapes and improves exp erience. \n \n \n Continual experience improvemen t \n \n \n The notice–interpret–hypothesize–ex periment approach within the ITIL Continual Improvement Model. \n \n \n Roles and tensions \n \n \n T he roles\, needs and tensions of users\, customers\, sponsors and provider s in real journeys. \n \n \n Capturing experience \n \n \n Experience capture\, the experience domain s\, and why metrics are hypotheses that reflect only part of the human exp erience. \n \n \n AI\, trust and ethics \n \n \n How AI affects trust and perception\, and how AI gov ernance and digital ethics ensure responsible use. \n Who should attend This course is for IT service management practitioners involved i n managing the operation and end-to-end delivery of IT-enabled digital pro ducts and services: \n \n \n IT service man agement practitioners\n \n \n \n Peopl e who manage the operation of digital products and services\n \n \n \n People responsible for the end-to-end del ivery of IT-enabled products and services\n \n \n Prere quisites Any ITIL 4 certification\, ITIL Foundation (Version 5) or ITIL F oundation Bridge (Version 5). Exam results are only released with proof of completed training through an accredited training organisation or ITIL of ficial eLearning. What is included \n \n \n O fficial Learner Workbook \n \n \n PeopleCert’s ITI L® Experience (Version 5) workbook\, with the syllabus\, a quick referenc e guide and two sample exams. \n \n \n Online tra ining environment \n \n \n Access to the PeopleCert ITIL Experience (Version 5) online training environment. \n \n \n Official ITIL Experience book \n \n \n The digital edition of the official ITIL Experience (Version 5) book. \n \n \n Exam voucher \n \n \n Take the ITIL Experience exam within 12 months after completing the co urse. \n Booking for a group? Prices are shown without VAT\; VA T may be added depending on your location. After your booking we contact y ou with the final price. You can also buy course vouchers in advance and u se them for any future course. Do you have a group of at least three parti cipants? Ask us for a group discount. \n Ask about group pr ices\n \n \n \n Your trainer \n \n \n Robert Edward Pinnington is your trainer for this course. \ n \n Trainer profile on LinkedIn\n \n \n \n Language \n \n \n This course is given in English with English courseware. \n Ready to start with ITIL ® Experience? Reserve your place in the booking form below. \n Book your place\n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Experience-Version-5-small.png CATEGORIES:English,Europe,ITIL 5,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:DAYLIGHT DTSTART:20270328T030000 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR