BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.9//EN BEGIN:VEVENT UID:530@polychor-academy.com DTSTART;TZID=Europe/Berlin:20270628T090000 DTEND;TZID=Europe/Berlin:20270630T163000 DTSTAMP:20261022T053944Z URL:https://polychor-academy.com/events/itil-experience-version-5-4/ SUMMARY:ITIL® Experience (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px} Instructor-led virtual trainin g ITIL® Experience (Version 5) Learn to embed human-centred and AI- aware design into digital products and services\, aligning trust\, percept ion and value across the lifecycle. \n \n \n Accredited ITIL® training\n \n \n \n Exam voucher included\n \n \n \n Tau ght in English\n \n \n \n Book your place\ n \n \n What you will learn\n \n \n \n When [event]#_EVENTDATES#_EVENTT IMES (#_EVENTTIMEZONE)[/event][event]#_EVENTADDTOCALENDAR[/event] \n \n Price [event]#_EVENTPRICERANGEExcluding VAT. Course material s and exam voucher included[/event] \n Book your place\n \n \n Event type [event]#_EVENTCATEGORIES[/event] \n \n \n Human-centred experience \n \n \n Embed human-centred\, AI-aware design into digital products and serv ices across the lifecycle. \n \n \n Trust and per ception \n \n \n Understand how perception\, engagem ent and emotional responses shape trust and long-term value co-creation. \n \n \n Exam included \n \n \n Your exam voucher is part of the course and can be used within 12 mont hs of finishing it. \n At a glance \n \n Format Live virtual classroom \n \n Level Builds on Fou ndation \n \n Exam Voucher included \n \n Language English \n \n Trainer Robert Edwar d Pinnington About the course ITIL® Experience (Version 5) gives you the expertise to embed human-centred and AI-aware design into digital pro ducts and services\, so that trust\, perception and value stay aligned acr oss the lifecycle.You learn how customer perception\, engagement and emoti onal responses shape long-term value co-creation\, and gain the frameworks to navigate complex user journeys\, evaluate experience evidence and buil d trusted relationships across all operational dimensions. What will you learn? \n \n \n How experience arises \n \n \n How anticipation\, perception and evaluation shape engagement\, trust and value co-creation over time. \n \n \n Journeys and moments \n \n \n How servic e journeys\, experience moments and functional and relational interactions emerge across the lifecycle. \n \n \n Evaluating experience evidence \n \n \n Apply criteria such as trustworthiness and coherence to evaluate experience evidence. \n \n \n Digital experience \n \n \n Digital experience as feelings\, thoughts and bodily responses to digital products and services\, and why it matters. \n \n \n The four dimensions \n \n \n How each of the ITI L four dimensions of product and service management shapes and improves ex perience. \n \n \n Continual experience improveme nt \n \n \n The notice–interpret–hypothesize–e xperiment approach within the ITIL Continual Improvement Model. \n \n \n Roles and tensions \n \n \n The roles\, needs and tensions of users\, customers\, sponsors and provide rs in real journeys. \n \n \n Capturing experienc e \n \n \n Experience capture\, the experience domai ns\, and why metrics are hypotheses that reflect only part of the human ex perience. \n \n \n AI\, trust and ethics \n \n \n How AI affects trust and perception\, and how AI go vernance and digital ethics ensure responsible use. \n Who shoul d attend This course is for IT service management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital pr oducts and services: \n \n \n IT service ma nagement practitioners\n \n \n \n Peop le who manage the operation of digital products and services\n \n \n \n People responsible for the end-to-end de livery of IT-enabled products and services\n \n \n Prer equisites Any ITIL 4 certification\, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). Exam results are only released with proof o f completed training through an accredited training organisation or ITIL o fficial eLearning. What is included \n \n \n Official Learner Workbook \n \n \n PeopleCert’s IT IL® Experience (Version 5) workbook\, with the syllabus\, a quick referen ce guide and two sample exams. \n \n \n Online tr aining environment \n \n \n Access to the PeopleCert ITIL Experience (Version 5) online training environment. \n \n \n Official ITIL Experience book \n \n \n The digital edition of the official ITIL Experience (Version 5) book. \n \n \n Exam voucher \n \n \n Take the ITIL Experience exam within 12 months after completing the c ourse. \n Booking for a group? Prices are shown without VAT\; V AT may be added depending on your location. After your booking we contact you with the final price. You can also buy course vouchers in advance and use them for any future course. Do you have a group of at least three part icipants? Ask us for a group discount. \n Ask about group p rices\n \n \n \n Your trainer \n \n \n Robert Edward Pinnington is your trainer for this course. \n \n Trainer profile on LinkedIn\n \n \n \n Language \n \n \n This course is give n in English with English courseware. \n Ready to start with ITI L® Experience? Reserve your place in the booking form below. \n Book your place\n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Experience-Version-5-small.png CATEGORIES:English,Europe,ITIL 5,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:DAYLIGHT DTSTART:20270328T030000 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR