BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.8//EN BEGIN:VEVENT UID:426@polychor-academy.com DTSTART;TZID=Europe/Berlin:20270315T090000 DTEND;TZID=Europe/Berlin:20270317T163000 DTSTAMP:20261017T121334Z URL:https://polychor-academy.com/events/itil-experience-version-5-2/ SUMMARY:ITIL® Experience (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px}\n\nInstructor-led virtual training \nITIL® Experience (Version 5)\nLearn to embed human-centred and AI-aware design into digital products and services\, aligning trust\, perception a nd value across the lifecycle.\n\n Accredited ITIL® training\n Exam vou cher included\n Taught in English\n\n\nBook your place\n\n\nWhat you will learn\n\n\n\nWhen [event]#_EVENTDATES#_EVENTTIMES (#_EVENTTIMEZONE)[/even t][event]#_EVENTADDTOCALENDAR[/event]\n\nPrice [event]#_EVENTPRICERANGEExc luding VAT. Course materials and exam voucher included[/event] \nBook your place\n\n\nEvent type [event]#_EVENTCATEGORIES[/event]\nHuman-centred exp erience\nEmbed human-centred\, AI-aware design into digital products and s ervices across the lifecycle.\n\n \;\nTrust and perception\nUnderstand how perception\, engagement and emotional responses shape trust and long- term value co-creation.\n\n \;\nExam included\nYour exam voucher is pa rt of the course and can be used within 12 months of finishing it.\nAt a g lance\nFormat Live virtual classroom\n\nLevel Builds on Foundation\n\nExam Voucher included\n\nLanguage English\n\nTrainer Robert Edward Pinnington\ nAbout the course\nITIL® Experience (Version 5) gives you the expertise t o embed human-centred and AI-aware design into digital products and servic es\, so that trust\, perception and value stay aligned across the lifecycl e.\n\nYou learn how customer perception\, engagement and emotional respons es shape long-term value co-creation\, and gain the frameworks to navigate complex user journeys\, evaluate experience evidence and build trusted re lationships across all operational dimensions.\nWhat will you learn?\n&nbs p\;\nHow experience arises\nHow anticipation\, perception and evaluation s hape engagement\, trust and value co-creation over time.\n\n \;\nJourn eys and moments\nHow service journeys\, experience moments and functional and relational interactions emerge across the lifecycle.\n\n \;\nEvalu ating experience evidence\nApply criteria such as trustworthiness and cohe rence to evaluate experience evidence.\n\n \;\nDigital experience\nDig ital experience as feelings\, thoughts and bodily responses to digital pro ducts and services\, and why it matters.\n\n \;\nThe four dimensions\n How each of the ITIL four dimensions of product and service management sha pes and improves experience.\n\n \;\nContinual experience improvement\ nThe notice–interpret–hypothesize–experiment approach within the ITI L Continual Improvement Model.\n\n \;\nRoles and tensions\nThe roles\, needs and tensions of users\, customers\, sponsors and providers in real journeys.\n\n \;\nCapturing experience\nExperience capture\, the exper ience domains\, and why metrics are hypotheses that reflect only part of t he human experience.\n\n \;\nAI\, trust and ethics\nHow AI affects tru st and perception\, and how AI governance and digital ethics ensure respon sible use.\nWho should attend\nThis course is for IT service management pr actitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services:\n\n IT service management pract itioners\n People who manage the operation of digital products and servic es\n People responsible for the end-to-end delivery of IT-enabled product s and services\n\nPrerequisites\nAny ITIL 4 certification\, ITIL Foundatio n (Version 5) or ITIL Foundation Bridge (Version 5). Exam results are only released with proof of completed training through an accredited training organisation or ITIL official eLearning.\nWhat is included\n \;\nOffic ial Learner Workbook\nPeopleCert’s ITIL® Experience (Version 5) workboo k\, with the syllabus\, a quick reference guide and two sample exams.\n\n& nbsp\;\nOnline training environment\nAccess to the PeopleCert ITIL Experie nce (Version 5) online training environment.\n\n \;\nOfficial ITIL Exp erience book\nThe digital edition of the official ITIL Experience (Version 5) book.\n\n \;\nExam voucher\nTake the ITIL Experience exam within 1 2 months after completing the course.\nBooking for a group?\nPrices are sh own without VAT\; VAT may be added depending on your location. After your booking we contact you with the final price. You can also buy course vouch ers in advance and use them for any future course. Do you have a group of at least three participants? Ask us for a group discount.\n\n\nAsk about g roup prices\n\nYour trainer\nRobert Edward Pinnington is your trainer for this course.\n\n\nTrainer profile on LinkedIn\n\nLanguage\nThis course is given in English with English courseware.\nReady to start with ITIL® Expe rience?\nReserve your place in the booking form below.\n\nBook your place\ n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Experience-Version-5-small.png CATEGORIES:English,Europe,ITIL 5,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:STANDARD DTSTART:20261025T020000 TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET END:STANDARD END:VTIMEZONE END:VCALENDAR