BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.13//EN BEGIN:VEVENT UID:426@polychor-academy.com DTSTART;TZID=Europe/Berlin:20270315T090000 DTEND;TZID=Europe/Berlin:20270317T163000 DTSTAMP:20261106T070038Z URL:https://polychor-academy.com/events/itil-experience-version-5-2/ SUMMARY:ITIL® Experience EN (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px}\n\nInstructor-led virtual training \nITIL® Experience EN (Version 5)\nLearn to embed human-centred and AI-aw are design into digital products and services\, aligning trust\, perceptio n and value across the lifecycle.\n\n \nAccredited ITIL® training\n \nE xam voucher included\n \nTaught in English\n\n\nBook your place\n\n\nWhat you will learn\n\n\n\nWhen [event]#_EVENTDATES#_EVENTTIMES (#_EVENTTIMEZO NE)[/event][event]#_EVENTADDTOCALENDAR[/event]\n\nPrice [event]#_EVENTPRIC ERANGEExcluding VAT. Course materials and exam voucher included[/event] \n Book your place\n\n\nEvent type [event]#_EVENTCATEGORIES[/event]\nHuman-ce ntred experience\nEmbed human-centred\, AI-aware design into digital produ cts and services across the lifecycle.\n\n \;\nTrust and perception\nU nderstand how perception\, engagement and emotional responses shape trust and long-term value co-creation.\n\n \;\nExam included\nYour exam vouc her is part of the course and can be used within 12 months of finishing it .\nAt a glance\nFormat Live virtual classroom\n\nLevel Builds on Foundatio n\n\nExam Voucher included\n\nLanguage English\n\nTrainer Robert Edward Pi nnington\nAbout the course\nITIL® Experience (Version 5) gives you the ex pertise to embed human-centred and AI-aware design into digital products a nd services\, so that trust\, perception and value stay aligned across the lifecycle.\n\nYou learn how customer perception\, engagement and emotiona l responses shape long-term value co-creation\, and gain the frameworks to navigate complex user journeys\, evaluate experience evidence and build t rusted relationships across all operational dimensions.\nWhat will you lea rn?\n \;\nHow experience arises\nHow anticipation\, perception and eva luation shape engagement\, trust and value co-creation over time.\n\n  \;\nJourneys and moments\nHow service journeys\, experience moments and fu nctional and relational interactions emerge across the lifecycle.\n\n  \;\nEvaluating experience evidence\nApply criteria such as trustworthiness and coherence to evaluate experience evidence.\n\n \;\nDigital experi ence\nDigital experience as feelings\, thoughts and bodily responses to di gital products and services\, and why it matters.\n\n \;\nThe four dim ensions\nHow each of the ITIL four dimensions of product and service manag ement shapes and improves experience.\n\n \;\nContinual experience imp rovement\nThe notice–interpret–hypothesize–experiment approach withi n the ITIL Continual Improvement Model.\n\n \;\nRoles and tensions\nTh e roles\, needs and tensions of users\, customers\, sponsors and providers in real journeys.\n\n \;\nCapturing experience\nExperience capture\, the experience domains\, and why metrics are hypotheses that reflect only part of the human experience.\n\n \;\nAI\, trust and ethics\nHow AI af fects trust and perception\, and how AI governance and digital ethics ensu re responsible use.\nWho should attend\nThis course is for IT service mana gement practitioners involved in managing the operation and end-to-end del ivery of IT-enabled digital products and services:\n\n \nIT service manag ement practitioners\n \nPeople who manage the operation of digital produc ts and services\n \nPeople responsible for the end-to-end delivery of IT- enabled products and services\n\nPrerequisites\nAny ITIL 4 certification\, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). Exam r esults are only released with proof of completed training through an accre dited training organisation or ITIL official eLearning.\nWhat is included\ n \;\nOfficial Learner Workbook\nPeopleCert’s ITIL® Experience (Ver sion 5) workbook\, with the syllabus\, a quick reference guide and two sam ple exams.\n\n \;\nOnline training environment\nAccess to the PeopleCe rt ITIL Experience (Version 5) online training environment.\n\n \;\nOf ficial ITIL Experience book\nThe digital edition of the official ITIL Expe rience (Version 5) book.\n\n \;\nExam voucher\nTake the ITIL Experienc e exam within 12 months after completing the course.\nBooking for a group? \nPrices are shown without VAT\; VAT may be added depending on your locati on. After your booking we contact you with the final price. You can also b uy course vouchers in advance and use them for any future course. Do you h ave a group of at least three participants? Ask us for a group discount.\n \n\nAsk about group prices\n\nYour trainer\nRobert Edward Pinnington is yo ur trainer for this course.\n\n\nTrainer profile on LinkedIn\n\nLanguage\n This course is given in English with English courseware.\nReady to start w ith ITIL® Experience?\nReserve your place in the booking form below.\n\nB ook your place\n ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/ 2026/08/ITIL-Experience-Version-5-small.png CATEGORIES:English,Europe,ITIL 5 EN,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:STANDARD DTSTART:20261025T020000 TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET END:STANDARD END:VTIMEZONE END:VCALENDAR