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UID:163@polychor-academy.com
DTSTART;TZID=Europe/Berlin:20270124T090000
DTEND;TZID=Europe/Berlin:20270126T163000
DTSTAMP:20260917T071225Z
URL:https://polychor-academy.com/events/itil-experience-24260127/
SUMMARY:ITIL® Experience (version 5)
DESCRIPTION:Overview\nITIL Experience (Version 5) offers you the expertise 
 you need to embed human-centred and AI-aware design into digital products 
 and services\, to align trust\, perception\, and value across the lifecycl
 e.\nThroughout this comprehensive virtual program\, participants will dive
  deep into modern digital experience management\, mastering how customer p
 erception\, engagement\, and emotional responses shape long-term value co-
 creation. As organizations face rapid digital transformations\, this cours
 e equips you with the structured frameworks and human-centric competencies
  needed to navigate complex user journeys\, evaluate experience evidence\,
  and foster trusted relationships across all operational dimensions.\n\nWh
 at will you learn\n\n 	Learn how experience arises from anticipation\, per
 ception\, and evaluation\, shaping engagement\, trust\, and value co‑cre
 ation over time.\n 	Discover how service journeys\, experience moments\, a
 nd functional and relational interactions emerge across lifecycle stages.\
 n 	Analyze how to apply criteria such as trustworthiness and coherence to 
 evaluate experience evidence.\n 	Develop a clear understanding of digital 
 experience as feelings\, thoughts\, and bodily responses to interactions w
 ith digital products and services\, and why it matters for value and trust
 .\n 	Understand how experience is shaped across The ITIL Four Dimensions o
 f Product and Service Management (organizations and people\, information a
 nd technology\, partners and suppliers\, and value streams and processes) 
 and how each dimension contributes to improving experience.\n 	Gain an in-
 depth understanding of continual experience improvement using the notice
 –interpret–hypothesize–experiment approach within the ITIL Continual
  Improvement Model.\n 	Explore the roles\, needs\, and tensions of users\,
  customers\, consumer sponsors\, and provider roles\, and how these shape 
 experience in real journeys.\n 	Examine experience capture\, the experienc
 e domains\, and why metrics are hypotheses that reflect only part of the h
 uman experience.\n 	Explore how AI affects trust\, perception\, and experi
 ence\, and how AI governance and digital ethics ensure responsible and tra
 nsparent use.\n\nWho should attend\nThe ITIL® (version 5) Experience e-le
 arning course is aimed at IT Service Management practitioners involved in 
 managing the operation and end-to-end delivery of IT-enabled digital produ
 cts and services.\nPrerequisites\n\n 	Any ITIL 4 certification or ITIL Fou
 ndation (Version 5) or ITIL Foundation Bridge (Version 5)\n 	Training thro
 ugh an Accredited Training Organization or ITIL Official eLearning\n 	Exam
  results will not be released without proof of completion.\n\nTraining mat
 erials\n\n 	Peoplecert official ITIL5® Experience Learner Workbook (inclu
 ding Syllabus\, Quick Reference Guide and two Sample Exams)\n 	Peoplecert 
 ITIL5 Experience online training environment\n 	Peoplecert official ITIL5 
 Experience Book (Digital Version)\n 	ITIL5® Experience Exam Voucher to ta
 ke the exam within 12 months after completing the course\n\nTrainer\n\n 	R
 obert Edward Pinnington\n\nLanguage\n\n 	This course is given in English w
 ith English courseware.\n\nPrice\n\n 	The price mentioned is without VAT.\
 n 	VAT may be added\, depending on your location.\n 	We will contact you a
 fter receiving your booking to give you the final price.\n 	You can also b
 uy course vouchers in advance and use these vouchers to buy any course in 
 the future.\n 	Do you have a group of at least 3 participants? Ask use for
  a group discount !!\n
ATTACH;FMTTYPE=image/jpeg:https://polychor-academy.com/wp-content/uploads/
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CATEGORIES:English,ITIL 5,Robert Edward Pinnington
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