ITIL4® High-Velocity IT

About Course

The e-Learning ITIL® 4 Specialist: High-Velocity IT (HVIT) course is designed for IT professionals working in rapid, digitally-driven environments. It focuses on how organizations can use technology to bring products and services to market quickly using Agile, DevOps, and Lean methodologies.

Peoplecert e-Learning Environment

Make the best of e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Take charge of your learning with this self-directed format that lets you choose your focus areas and empowers you to tailor your educational journey to your personal goals.
Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
Stay on top of your learning with real-time progress tracking. Make the best of knowledge checks to ensure you grasp the material as you progress.
Make the best of the case studies included in the course that help you bridge theory and practice.
Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
Access the official ITIL 4 glossary anytime, as it’s embedded into the course. This handy resource is a valuable tool for quick reference that helps deepen your understanding of ITIL 4 terminology.
Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.

Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.
Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.
How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.
Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation
Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.
Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.
Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.
Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.
Recognise the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.

Course Content

Introduction

Key concepts of high-velocity IT

High-velocity IT culture

High-velocity techniques

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