ITIL4® Direct, Plan and Improve

About Course

The ITIL4® Direct, Plan and Improve e-Learning course teaches you how to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.

Peoplecert e-Learning Environment

Make the best of e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Take charge of your learning with this self-directed format that lets you choose your focus areas and empowers you to tailor your educational journey to your personal goals.
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
Stay on top of your learning with real-time progress tracking. Deepen your understanding and make sure you grasp the material as you progress with knowledge checks.
Ensure you’ve covered all key topics with the detailed learning checklist that’s included in each module.
Access the official ITIL 4 glossary anytime, as it’s embedded into the course. This handy resource is a valuable tool for quick reference that helps deepen your understanding of ITIL 4 terminology.
Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.

Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
Focus on the importance of organisational change management in the context of IT service management and continuous improvement.

Course Content

Introduction

Strategy and direction

Assessment and planning

Measurement and reporting

Continual improvement

Communication and OCM

Developing a service value system

Bringing it together

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