ITIL4® Digital & IT Strategy

About Course

The e-Learning ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course is a professional-level certification that focuses on the engagement between service providers and their stakeholders. It is a core module for the ITIL 4 Managing Professional designation.

Peoplecert e-Learning Environment

Make the best of e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Take advantage of closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
Access the official ITIL 4 glossary anytime, as it’s embedded into the course. This handy resource is a valuable tool for quick reference that helps deepen your understanding of ITIL 4 terminology.

Develop the skills to assess internal and external factors when crafting a digital vision and cross-organisational strategy. Gain a deeper understanding of the evolving landscape of modern service economies and why organisations need to adapt their strategies to stay competitive.
Explore the impact and importance of a successful digital strategy on overall business success. Learn how digital strategy affects the various aspects of the business and how it can drive innovation and growth.
Discover how digital and IT strategies integrate into the ITIL 4 service value system and align with guiding principles. Learn to implement strategies effectively across the service value chain and leverage ITIL 4 practices for strategic success.
Gain insight into how to strategically position organisations against digital disruptors to remain relevant in the market. Learn to assess digital readiness, leverage technology to enhance operational performance and increase customer satisfaction.
Acquire the skills needed to identify, evaluate, and manage risks and opportunities inherent in operating in volatile, uncertain, complex, and ambiguous (VUCA) environments. Understand the nuances of managing risks in a digital business model and develop strategies to mitigate potential threats.
Explore innovative approaches to service delivery in the digital era. Learn to adapt service delivery models to meet customers' evolving needs and leverage digital technologies to enhance efficiency and effectiveness.

Course Content

Introduction

WHAT IS DIGITAL AND IT STRATEGY?

THE STRATEGY JOURNEY

STRATEGIC CAPABILITIES

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