ITIL4® Collaborate Assure and Improve

About Course

The e-Learning ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) is a “Practice Manager” module that consolidates five essential ITIL management practices into one course and exam. It focuses on the governance, quality, and relationship-building aspects of IT service management.

Peoplecert e-Learning Environment

Make the best of e-learning through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Take charge of your education. This self-directed learning format lets you choose your focus areas, empowering you to tailor your educational journey to your personal goals.
Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
Stay on top of your learning with real-time progress tracking. Knowledge checks help deepen your understanding and ensure that you grasp the material as you progress.
Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
Access the official ITIL 4 glossary anytime, as it has been embedded into the course. This handy resource is a valuable tool for quick reference and to deepen your understanding of ITIL 4 terminology.
Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.

Understand the key concepts of Relationship Management, Supplier Management, Service Level Management, Continual Improvement, and Information Security Management, elucidating their significance in fostering collaboration, ensuring service quality, driving continual improvement, and maintaining information security.
Introduce the practice success factors (PSF) and key metrics of the practices, essential for evaluating the effectiveness and maturity of Collaborate, Assure, and Improve practices in achieving organisational goals and delivering value to stakeholders.
Explore processes including key activities and learn how to integrate the practices into the organisation's value stream to enhance collaboration, assurance, and improvement across service delivery processes.
Focus on the key roles of the Collaborate, Assure, and Improve practices and understand how to position the practices effectively within the organisation. Develop the necessary competencies for driving collaboration, ensuring assurance, and facilitating improvement initiatives.
Explore how Information and technology can support and enable the Collaborate, Assure, and Improve practices to deliver improvements, providing tools, technologies, and best practices for enhancing collaboration, assurance, and continual improvement efforts.
Focus on the role of partners and suppliers in the Collaborate, Assure, and Improve practices, understanding how to collaborate effectively to leverage external expertise, resources, and capabilities to enhance service delivery and achieve organisational goals.
Explore how the capability criteria support the practices' capability development, ensuring alignment with industry best practices and organisational requirements for effective collaboration, assurance, and improvement practices.
Focus on the recommendations for Collaborate, Assure, and Improve success and understand how they are supported by the ITIL guiding principles, ensuring the establishment of a culture of collaboration, assurance, and continual improvement to drive organisational success.

Course Content

Relationship Management

Supplier Management

Service Level Management

Continual Improvement

Information Security Management

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