ITIL Transformation (Version 5)

About Course

ITIL Transformation (Version 5) offers practical guidance for embedding, sustaining, and optimizing change across digital products and services. It equips you with the expertise to balance governance, execution, and continual learning, build resilience, and deliver measurable value in AI-driven environments.

Peoplecert e-Learning Environment

10 – 12 hours of interactive content
Self-paced learning with bite-sized modules
Practical exercises and quizzes
Scenario-based case studies
Real-time progress tracking
Embedded glossary with the key terminology
Seamless, device-friendly integration

Gain a clear understanding of the core concepts of transformation in the ITIL context, including how change, value, the ITIL Product and Service Lifecycle, and the ITIL Value System are all connected.
Explore initiation, governance, and execution patterns and how they shape transformation scope, timing, and execution.
Discover how to measure progress, evaluate outcomes, and embed continuous learning into the organization.
Discover how to approach transformation across a range of contexts, including complex and chaotic environments.
Gain an in-depth understanding of how governance supports transformation while enabling flexibility and value delivery.
Explore how to apply approaches such as value stream mapping, Objectives and Key Results, and the ITIL Maturity Model to support transformation.
Learn how to apply the ITIL Transformation Model, including its layers, stages, and steps across governance, positioning, execution, and learning.
Learn how to manage and implement transformation initiatives across different scenarios.
Deepen your understanding of the ITIL AI Capability Model and how AI governance supports transformation readiness and adaptive execution.

Course Content

Introduction to ITIL

Introduction to digital transformation

How to implement improvements to the value system

Tools, methods, and techniques

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