ITIL Strategy (Version 5)

About Course

ITIL Strategy (Version 5) offers practical guidance for developing, delivering, and optimizing strategies to create lasting value. It helps align technology, investment, and execution with business outcomes, empowering you to act with clarity and confidence in complex, AI-driven environments.

Peoplecert e-Learning Environment

10 – 12 hours of interactive content
Self-paced learning with bite-sized modules
Practical exercises and quizzes
Scenario-based case studies
Real-time progress tracking
Embedded glossary with the key terminology
Seamless, device-friendly integration

Gain a clear understanding of the core ITIL principles, practices, and terminology that underpin effective strategy development and alignment.
Discover how to plan, execute, synthesize, and reflect to translate strategy into actionable initiatives and sustained value.
Learn how strategic capabilities shape and deliver value-driven strategy.
Explore how strategy evolves in dynamic, complex, and AI-enabled contexts, and how to maintain clarity and direction.
Find out how business and operating models support strategic intent and enable value creation.
Uncover how governance, risk management, and sustainability support long-term strategic success.
Learn how to observe, orient, decide, and plan, to define effective, outcome-driven strategies.
Develop the ability to make informed, conscious decisions in uncertain and rapidly changing settings.
Explore how AI governance enables responsible, value-driven strategy development and execution.

Course Content

Introduction to ITIL

Introduction to digital strategy

Strategy development

Sustainable strategy management

Strategic capabilities

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