ITIL Service (Version 5)

About Course

ITIL Service (Version 5) equips you with the expertise to deliver resilient, high-performing digital services across the full lifecycle. It provides structured guidance for managing service relationships, service levels, operational reliability, and continual improvement, ensuring consistent performance, resilience, and measurable customer outcomes.

Peoplecert e-Learning Environment

18 hours of interactive content
Self-paced learning with bite-sized modules
Practical exercises and quizzes
Scenario-based case studies
Real-time progress tracking
Embedded glossary with the key terminology
Seamless, device-friendly integration

Understand the key concepts of digital product and service management and how they support value and performance from a service perspective.
Discover how to develop resilient, sustainable, and adaptable services to respond effectively to change.
Explore how services enable the co‑creation of value with customers, partners, and stakeholders across the lifecycle.
Gain a clear understanding of how services connect strategic intent with consistent performance and value creation.
Learn how to apply human‑centred, experience‑led design to improve the perception and quality of services.
Explore how services align with real stakeholder needs to ensure relevance, clarity, and deliver measurable outcomes.
Examine how to use continual improvement and evidence‑based decisions to increase value and reduce waste.
Learn how practical governance supports compliance, risk management, and responsible innovation.
Understand how AI and automation enhance service capability while maintaining trust and accountability.

Course Content

Introduction to ITIL

Introduction to digital products and services

Discover

Design

Acquire

Build

Transition

Operate

Deliver

Support

Managing the end-to-end product and service lifecycle

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