ITIL® Transformation (Version 5)
Learn to embed, sustain and optimise change across digital products and services, balancing governance, execution and continual learning.
- Accredited ITIL® training
- Exam voucher included
- Taught in English
Change that lasts
Balance governance, execution and continual learning to build resilience and deliver measurable value.
The ITIL Transformation Model
Apply the model’s layers, stages and steps across governance, positioning, execution and learning.
Exam included
Your exam voucher is part of the course and can be used within 12 months of finishing it.
At a glance
About the course
ITIL® Transformation (Version 5) gives practical guidance for embedding, sustaining and optimising change across digital products and services. It equips you to balance governance, execution and continual learning, build resilience and deliver measurable value in AI-driven environments.
You learn how to bridge organisational governance with agile change execution, and gain the frameworks and competencies to navigate complex environments, apply the ITIL Transformation Model and drive sustainable value creation.
What will you learn?
Transformation concepts
How change, value, the ITIL Product and Service Lifecycle and the ITIL Value System connect.
Initiation, governance and execution
Patterns that shape the scope, timing and execution of a transformation.
Measuring progress
Measure progress, evaluate outcomes and embed continuous learning in the organisation.
Transformation in any context
Approach transformation in a range of contexts, including complex and chaotic environments.
Governance that enables
How governance supports transformation while keeping flexibility and value delivery.
Tools for transformation
Value stream mapping, Objectives and Key Results, and the ITIL Maturity Model.
The ITIL Transformation Model
Its layers, stages and steps across governance, positioning, execution and learning.
Managing initiatives
Manage and implement transformation initiatives across different scenarios.
AI capability and readiness
The ITIL AI Capability Model and how AI governance supports transformation readiness.
Who should attend
This course is for IT service management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services:
- IT service management practitioners
- People who manage the operation of digital products and services
- People responsible for the end-to-end delivery of IT-enabled products and services
Prerequisites
Any ITIL 4 certification, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). Exam results are only released with proof of completed training through an accredited training organisation or ITIL official eLearning.
What is included
Official Learner Workbook
PeopleCert’s ITIL® Transformation (Version 5) workbook, with the syllabus, a quick reference guide and two sample exams.
Online training environment
Access to the PeopleCert ITIL Transformation (Version 5) online training environment.
Official ITIL Transformation book
The digital edition of the official ITIL Transformation (Version 5) book.
Exam voucher
Take the ITIL Transformation exam within 12 months after completing the course.
Booking for a group?
Prices are shown without VAT; VAT may be added depending on your location. After your booking we contact you with the final price. You can also buy course vouchers in advance and use them for any future course. Do you have a group of at least three participants? Ask us for a group discount.
Your trainer
Robert Edward Pinnington is your trainer for this course.
Language
This course is given in English with English courseware.
Ready to start with ITIL® Transformation?
Reserve your place in the booking form below.