ITIL® Strategy (Version 5)
Learn to develop, deliver and optimise strategies that create lasting value, aligning technology, investment and execution with business outcomes.
- Accredited ITIL® training
- Exam voucher included
- Taught in English
Strategy that delivers value
Align technology, investment and execution with business outcomes, and act with clarity in complex, AI-driven environments.
From vision to execution
Bridge long-term vision with operational execution, navigate uncertainty and align operating models.
Exam included
Your exam voucher is part of the course and can be used within 12 months of finishing it.
At a glance
About the course
ITIL® Strategy (Version 5) gives practical guidance for developing, delivering and optimising strategies that create lasting value. It helps you align technology, investment and execution with business outcomes, and act with clarity and confidence in complex, AI-driven environments.
You learn how to bridge long-term vision with operational execution, and gain the frameworks and strategic competencies to navigate uncertainty, align operating models and drive sustainable value creation.
What will you learn?
ITIL principles for strategy
The core ITIL principles, practices and terminology that underpin effective strategy development and alignment.
From strategy to action
Plan, execute, synthesise and reflect to turn strategy into initiatives and sustained value.
Strategic capabilities
How strategic capabilities shape and deliver value-driven strategy.
Strategy in complex contexts
How strategy evolves in dynamic, complex and AI-enabled contexts, while keeping clarity and direction.
Business and operating models
How business and operating models support strategic intent and enable value creation.
Governance, risk and sustainability
How governance, risk management and sustainability support long-term strategic success.
Observe, orient, decide, plan
Define effective, outcome-driven strategies by observing, orienting, deciding and planning.
Decisions under uncertainty
Make informed, conscious decisions in uncertain and rapidly changing settings.
AI governance
How AI governance enables responsible, value-driven strategy development and execution.
Who should attend
This course is for IT service management practitioners involved in managing the operation and end-to-end delivery of IT-enabled digital products and services:
- IT service management practitioners
- People who manage the operation of digital products and services
- People responsible for the end-to-end delivery of IT-enabled products and services
Prerequisites
Any ITIL 4 certification, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5). Exam results are only released with proof of completed training through an accredited training organisation or ITIL official eLearning.
What is included
Official Learner Workbook
PeopleCert’s ITIL® Strategy (Version 5) workbook, with the syllabus, a quick reference guide and two sample exams.
Online training environment
Access to the PeopleCert ITIL Strategy (Version 5) online training environment.
Official ITIL Strategy book
The digital edition of the official ITIL Strategy (Version 5) book.
Exam voucher
Take the ITIL Strategy exam within 12 months after completing the course.
Booking for a group?
Prices are shown without VAT; VAT may be added depending on your location. After your booking we contact you with the final price. You can also buy course vouchers in advance and use them for any future course. Do you have a group of at least three participants? Ask us for a group discount.
Your trainer
Robert Edward Pinnington is your trainer for this course.
Language
This course is given in English with English courseware.